Focal Suite AI, operated by Focal Suite, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI platform, website, and related services.

By using Focal Suite AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

(a) Personal Information

  • Name, email address, phone number, billing address, and payment details.

  • Business information if registering under a company.

(b) Account & Usage Data

  • Login credentials and activity logs.

  • Prompts, queries, and interactions with AI services (stored securely for performance and quality improvement).

  • Device information (IP address, browser type, operating system).

(c) Payment Data

  • Payment transactions via third-party providers (FPX, Toyyibpay, Stripe, PayPal).

  • We do not store full credit card details.

(d) Cookies & Tracking

  • Cookies may be used for session management, analytics, and personalization.

  • Third-party analytics (e.g., Google Analytics, Meta Pixel) may collect anonymized data.

2. How We Use Your Information

Your data is used for:

  • Providing access to AI services and managing accounts.

  • Processing subscriptions, credit purchases, and billing.

  • Improving AI performance, training prompts, and enhancing features.

  • Customer support and technical assistance.

  • Sending notifications, updates, promotions, and security alerts.

  • Compliance with Malaysian laws and regulations.

3. Sharing & Disclosure

We may share your information only in the following cases:

  • Service Providers: With trusted vendors (e.g., payment processors, cloud hosting).

  • Legal Compliance: When required by Malaysian law, court orders, or regulators.

  • Business Transfers: In case of mergers, acquisitions, or restructuring.

  • Resellers/Dealers: Limited data (e.g., subscription status) may be shared if you sign up via an authorized partner.

We will never sell your personal data to third parties.

4. Data Retention

  • Account data is retained as long as your subscription is active.

  • Logs and AI interaction data may be stored for up to 12 months for system optimization.

  • You may request deletion of your account and associated data at any time.

5. Security Measures

  • Data is protected with encryption (SSL/TLS) and secure servers.

  • Access to sensitive data is restricted to authorized personnel only.

  • Despite safeguards, no system is 100% secure — users must also maintain good security practices (e.g., strong passwords).

6. Your Rights (Under Malaysian PDPA 2010)

You have the right to:

  • Access your personal data stored by us.

  • Request corrections or updates to your information.

  • Withdraw consent to certain types of processing.

  • Request deletion of your data (subject to legal and contractual obligations).

Requests can be made via support@focalsuite.com.

7. Children’s Privacy

  • Focal Suite AI is not intended for children under 18 years old.

  • We do not knowingly collect data from minors.

  • If a minor has provided data, parents/guardians may contact us for deletion.

8. International Data Transfers

  • Data may be processed outside Malaysia if required (e.g., OpenAI servers in the US).

  • By using Focal Suite AI, you consent to such transfers.

9. Changes to Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Updates will be posted on our website with a revised “Last Updated” date.

  • Continued use of our Services constitutes acceptance of the updated policy.

10. Contact Information

For privacy concerns, data requests, or complaints:

📧 support@focalsuite.com
🌐 https://support.focalsuite.com